Terms of Service

Version 2026-10-12 · Last updated 12 October 2026

These terms govern your use of the GrowOpsHQ website, the Review Presence Scorecard, the ReviewMax beta programme, and the apps and cloud utilities we publish for Atlassian products, including Time in Status Tracker for Jira Cloud (together, the “Service”). By using the Service you agree to them. If you do not agree, please do not use the Service. Section 9 contains additional terms that apply specifically to our Atlassian Forge apps.

1. Who may use the Service

The Service is intended for businesses and the people acting on their behalf. By using it you confirm you are at least 16 years old and are authorised to act for the business you represent. The Service is not directed at consumers acting outside a trade or profession.

2. The Review Presence Scorecard

The Scorecard is a self-assessment tool. It scores the answers you provide and returns general commentary based on them. It is not an audit, an inspection of your Google Business Profile, or professional marketing, legal or financial advice. We do not verify your answers, and the output is only as accurate as the information you enter.

Nothing in the Scorecard or on this website is a guarantee of any ranking, review volume, rating, enquiry count, or revenue outcome. Search ranking is determined by Google, not by us, and depends on many factors outside our control.

3. Illustrative figures on this website

Figures presented in the “Scenarios” section of our website are illustrative models, not client results. They describe the pattern the product is designed to produce. They are not measured outcomes from named customers, and no business depicted is or was a client. Where we later publish actual results, they will be attributed and identified as such.

4. Beta programme and the 100 free review requests

ReviewMax is in beta. This means:

• Features may change, break, or be withdrawn without notice.
• We offer no uptime or availability commitment during beta.
• The offer of 100 free review requests covers up to 100 requests sent to customers you supply, at no cost, once per business. It does not include the cost of any onward paid plan.
• We may end or amend the beta programme at any time. If we do, we will give existing participants reasonable notice and the ability to export their data.

5. Your obligations when using ReviewMax

These are conditions of use, not suggestions. Breaching them entitles us to suspend or terminate your access immediately.

• You must have a lawful basis to contact the customers you upload. You are the controller of that customer data; we process it on your instructions. You are responsible for compliance with applicable marketing and privacy law in your market.
• No review gating. The Service sends the review request to every customer you upload. You must not attempt to use it, or any workaround, to screen customers so that only satisfied ones are invited to leave a public review. This breaches Google Business Profile policy and consumer protection law in most markets.
• No incentivised, fake or solicited-from-non-customers reviews. You must not offer payment, discounts or other inducements in exchange for reviews, write reviews of your own business, or request reviews from people who did not receive your service.
• No uploading of contacts obtained unlawfully, including purchased lists and scraped consumer data.
• Accurate information. You must not misrepresent your business identity.

We reserve the right to refuse or terminate service to any business we reasonably believe is using it to manipulate public reviews. We may report serious misuse to the relevant platform.

6. Intellectual property

The Service, including its software, design, text and branding, belongs to GrowOpsHQ. You receive a limited, non-exclusive, non-transferable, revocable licence to use it for your own business purposes. You retain all rights in the customer data and content you provide, and you grant us only the licence needed to operate the Service for you.

7. Availability

We aim to keep the Service running but do not warrant uninterrupted or error-free operation, particularly during beta. We may suspend access for maintenance, security or legal reasons.

8. Third-party platforms

The Service interacts with third-party platforms, including Google and Atlassian. We are not affiliated with, endorsed by, or sponsored by Google or Atlassian. Your use of those platforms is governed by their own terms, and their decisions — including any action taken against your listing or your Atlassian site — are outside our control. Atlassian, Jira and Forge are trademarks of Atlassian Pty Ltd.

9. Atlassian Forge apps and cloud utilities

This section applies to every app we publish on the Atlassian Marketplace, including Time in Status Tracker for Jira Cloud, and to any other cloud utility we provide that runs on, or connects to, an Atlassian product (together, “Forge Apps”). Where this section conflicts with another part of these terms, this section prevails for Forge Apps.

9.1 Installation and Atlassian's terms

Forge Apps are installed from the Atlassian Marketplace by an administrator of your Atlassian site. Your use of Atlassian products, and your purchase of any paid tier of a Forge App through the Marketplace, are governed by the Atlassian Cloud Terms of Service and the Atlassian Marketplace Terms of Use in addition to these terms. Billing, invoicing, renewals and refunds for paid tiers are handled by Atlassian under its Marketplace policies, not by us directly.

9.2 Permissions

When a Forge App is installed, Atlassian displays the permissions (scopes) the app requests. By approving them, your administrator authorises the app to access your site to that extent and no further. We request only the scopes an app needs to perform its stated function. You can revoke that access at any time by uninstalling the app.

9.3 How your data is handled

Our Forge Apps are built entirely on Atlassian Forge. GrowOps HQ does not collect, store, or transmit any customer personal data to third-party servers. All data processing occurs entirely within Atlassian's secure cloud perimeter via Atlassian Forge. In practice this means:

• The app's code runs on infrastructure operated by Atlassian, not on servers we operate.
• Issue data is read through Atlassian's APIs to produce the app's output and is not copied to any system outside your Atlassian site.
• The app makes no outbound network calls to GrowOpsHQ or to any other third party.
• Uninstalling the app ends its access to your site. Any data the app has stored using Forge storage is retained or deleted in accordance with Atlassian's Forge platform policies.

You remain the controller of the data in your Atlassian site. We do not have access to that data outside the app's execution on Forge, and we cannot retrieve, export or restore it on your behalf. Our Privacy Policy describes this in the context of our wider data handling.

9.4 Free and paid tiers

Time in Status Tracker is free for Atlassian sites with up to 10 users. Larger sites are billed per user through the Atlassian Marketplace at the prices shown on the app's listing. We may change tier prices or the free-tier threshold on reasonable notice given through the Marketplace listing. A change does not affect a paid period you have already been billed for.

9.5 Accuracy of computed figures

Status durations, cycle times and lead times are computed from the change history Jira records for each issue. They depend on your workflow configuration, on the issue history Jira makes available, and on how your team moves issues between statuses. They are provided for operational insight and are not a system of record for billing, service-level agreements, payroll or any contractual measurement. Verify figures independently before relying on them for those purposes.

9.6 Support, availability and updates

Support for Forge Apps is provided by email at support@growopshq.com. We use reasonable efforts to respond promptly and to keep the apps working, but availability of the Forge runtime and of the Atlassian products the apps depend on is controlled by Atlassian and is outside our control. We may release updates through the Marketplace at any time, and Atlassian may require updates as a condition of continued listing.

9.7 Your obligations

You must use Forge Apps only within your Atlassian site, in accordance with Atlassian's acceptable use policies, and must not attempt to reverse engineer, resell or redistribute them. Section 5 applies to ReviewMax only; every other section of these terms applies to Forge Apps.

10. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, GrowOpsHQ is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred euro (€100).

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. If you deal with us as a consumer, your statutory rights are unaffected.

12. Indemnity

You agree to indemnify GrowOpsHQ against claims, losses and reasonable legal costs arising from your breach of section 5 or section 9, or from your use of customer data without a lawful basis.

13. Termination

You may stop using the Service at any time and ask us to delete your data as described in the Privacy Policy. We may suspend or terminate access if you breach these terms, if required by law, or if we discontinue the Service. Sections 6, 9, 10, 11, 12 and 14 survive termination.

14. Governing law

These terms are governed by the applicable laws of our operating jurisdiction, subject to any mandatory protections available to you in your country of residence, which nothing here removes.

15. Changes to these terms

We may update these terms. Material changes will be reflected in the version number and date above, and where the change materially reduces your rights we will give notice before it takes effect. Continued use after that point constitutes acceptance.

16. Contact

Questions about these terms: legal@growopshq.com
General enquiries: hello@growopshq.com